Caroline Hicks - Microlise Transport Conference 2022

Caroline Hicks

Head of the National Enforcement Group


Caroline Hicks: Head of the National Enforcement Group at DVSA.

Caroline joined DVSA, or VI as it then was, over 20 years ago and has held various roles including Area Manager, establishing the National Enforcement and Compliance Team, and heading up the Enforcement Transformation work. With this transformation role Caroline had responsibility for designing and developing the Vision for ‘Next Generation Enforcement’, which included the design of Remote Enforcement capability, the Strategic Traffic Management Office, coordinating enforcement targeting across all areas of the country, and the Earned Recognition scheme. This transformational work was developed in collaboration with our Industry and all major stakeholders including Traffic Commissioners and DfT, ensuring that the enforcement programme delivers the best value for the industry and the Government.

Current responsibilities include delivering the Prosecution and Legal Services for DVSA, alongside increasing the capacity for transforming remote enforcement products to better meet industry needs – as well as enforcement requirements.

Caroline has a broad level of experience and qualifications in enforcement, as well as being legally qualified.

Earned Recognition & Next Generation Enforcement

Caroline Hicks, Head of the National Enforcement Group at DVSA, will provide a critical update on the Earned Recognition scheme, outlining how it enables DVSA to target major cases of serial non-compliance amongst operators.

Earned Recognition was first introduced in 2018 and is designed as a way to prove fleet operators meet driver and vehicle standards, by regularly sharing performance information with DVSA. As a result, vehicles are less likely to be stopped for inspections.

In her conference presentation, Caroline Hicks will outline the progress made so far as regards Earned Recognition, DVSA’s plans for the future, and will discuss how the scheme is being used as an enabler to more effectively target operators that are non-compliant.



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